Car rental in
San Juan

I picked up a rental at BQN in February 2025. The initial interaction was somewhat difficult as the agent demanded I provide my insurance declaration when I refused their insurance as I have two policies. She seemed agitated that I could not provide the document and instead showed her my insurance coverage on my cell phone. When I got to the vehicle, it was dirty, missing both front hubcaps, the car was covered in sand throughout the inside, the seats were smelly and stained, pretty disgusting. I received an email from the general manager Christopher Torres, asking about the rental. I shared how disappointed I was in the vehicle's condition (37,700 miles on a Nissan Versa) via email. The next morning I received a call that someone would bring me a replacement vehicle. The replacement arrived as was stated, a brand new (250 miles only) equivalent vehicle the next morning. I appreciated the follow up email and the replacement made by Sixt, I would certainly rent from them again.