I had booked a car in advance via email, specifying all the details. However, it turned out that the operators who respond to emails provided incorrect information and didn’t consider my requests. This is a separate issue, and I could write a very negative review about that.
But!!
When we arrived to pick up the car at the Sixt office at Termini Station, we were helped by a staff member named Cecilia. She saved the situation, offering solutions and calming my nerves. Thank you, Cecilia, you are the best!
So, Sixt, you need to pay attention to your online operators who provide incorrect information. And please take care of Cecilia — she’s saving your company and turning unhappy customers into very satisfied ones.